Frequently Asked Questions
Everything you need to know about your home furniture and decor journey with Leader Online.
What are your delivery timelines for large furniture items?
Standard delivery for large items typically takes 5-10 business days. Once your order is processed, our logistics partner will contact you to schedule a specific delivery window that suits your schedule.
Do you offer professional assembly services?
Yes, we offer white-glove assembly services for an additional fee. You can select this option at checkout, and our expert technicians will assemble your furniture and remove all packaging materials.
What is your return policy for home decor?
We offer a 30-day return policy for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for returns unless they arrive damaged.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal where you can monitor your shipment's progress in real-time.
Are your wood products sustainably sourced?
At Leader Online, we prioritize sustainability. The majority of our wooden furniture is crafted from FSC-certified timber, ensuring that your home pieces are environmentally responsible.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through our partners to help you create your dream home now and pay later.